In the case of ME Elecmetal, in addition to having an extensive portfolio of services associated with various mining processes such as crushing, liners, grinding, and services for different components, there is now a team of collaborators capable of jointly identifying challenges with the client to develop shared solutions.
To achieve this consultative approach to sales, the team has established continuous learning in mining-related topics as a permanent element. This enables a closer commitment to the needs and innovative solutions.
And beyond understanding the client’s needs, this new mindset or culture involves active involvement and empowerment of technicians and professionals from ME Elecmetal, allowing them to take part in the solutions
To achieve this, various tools have been made available within the South American operation that enable team participation in scenarios that foster collective spaces.